During this global pandemic of COVID-19 (Coronavirus), we would like to address some concerns our customers have and some you may have. The situation can change and we will keep this updating this page as we hear more news.
Q. Are orders still being shipped?
A. Yes! We are still processing orders every day.
Q. When can I expect my order to be delivered?
A. Our normal processing times are 5-7 business days and our normal shipping times will depend on the customers choice. We have not been experiencing many delays with these time frames. All major shipping companies have stated that they will remain open during this time to fulfill shipments as they understand many people have been isolated to their homes. They stated there may be some delays due to an increased volume of orders since people are confined to their homes and are shopping online at a higher rate than normal.
Q. Should I be concerned that my package could carry the virus?
According to Dr. Amesh A. Adalja, Senior Scholar, Johns Hopkins Center for Health Security, there's no reason to worry about packages shipped from China or anywhere else outside of the U.S. "The temperature of the air surrounding the packages and projects during shipping is not considered conducive to viral viability."
We are taking every precaution to ensure the safety of our customers as well as our employees while maintaining the quality of service you expect from us. We appreciate your patience as we navigate this situation and please rest assured that any order you place with us will be delivered. Once your order has been shipped, we will send you an email with tracking information so you can stay updated every step of the way. We also implemented a tracking page to our website for your convenience. If you have any questions please reach out to our support team at email@example.com or by responding to your order confirmation email.
Lastly, we would like to extend an additional 15% discount for all orders placed during the pandemic by using CODE: COVID at check out for your entire order.
For every order placed using CODE: COVID, FC SPORTS will donate $2.00 to COVID-19 relief foundations to help support those who may need assistance.