Business Hours / Chat / Location
What are your business hours?
•Our phone customer service and office are open Monday-Friday from 8:00 am to 6:00 PM PST.
•Our Chat customer service is available from 10:00 am to 6:00 pm PST Monday-Sunday.
•You can also send us an email with your questions/inquiry at email@example.com and one of our team members will respond in 1 business day.
•We're located in Santa Rosa, California.
Ordering/ Shipping / Processing / Returns
How do I input the sizes I want to order?
•During check out, you can input all of your uniform information in the text box below or send all the information by responding to your email order confirmation once you check out.
Is there a certain way to send the sizes/player name/team name I want?
•You can send all the information to us however it's easiest for you. If we have any questions we will contact you.
For example, You order 10 uniforms with numbers, team names and some player names, you can send us the details like this:
5 Small - # 1 , 2 , 3 ,4 , 5,
2 Mediums - #6- WILLIAMSON #7- JOHNSON
3 Large - # 8- BEALL , 9 ,10
Team Name: BOBCATS (placed on the left side of the chest)
How long will it take for the order to get delivered once it's placed?
•Orders take 3-5 days to get processed depending on what you need on them, and Shipping takes 5-7 business days depending on your location. We ask that you give us 14 business days (Monday-Friday) to fulfil your orders just in case any issues arise, but it is more of a precautionary measure. We recommend that you order at least three weeks prior to you needing the uniforms to give yourself peace of mind knowing that you will get them on time. Processing time starts when the customer confirms all of the details.
What is the minimum amount of uniforms I need to order?
•We require a minimum order of at least ten uniforms. You are welcome to mix and match styles.
When does my order get processed?
•Your order gets processed during regular business days. Weekends do not count. If you place your order after 3:00 pm PST time, it will not get processed until the next business day. We only process an order after we have all the necessary details from you. If you choose to add a logo and are unable to provide an eps or AI file it will delay your order until we have the proper file. We try our best to accommodate all customer request, but once the order details are confirmed, we cannot guarantee that any additional request can be accommodated. The processing time does not start until the customer approves all of the details.
Can I check the status of my order?
•Yes, After we have shipped your uniforms, we will provide you with the tracking information as soon as it becomes available. Please visit the shipping carriers listed to track your order www.dhl.com. You will also receive a text message from DHL at the number listed on your order when it is 1-2 days away from being delivered. We update the tracking information as soon as it became available to us, and at times you may receive the text message notification from DHL before we receive the tracking number.
How long will it take for my order to be processed?
•Our Standard Processing time is 3-5 business days with shipping consisting of another 5-7 business days depending on your location. If you choose to get a picture for approval it adds 1 business day to the processing time. If you require that your logo gets fixed it will add 1 business day to the processing time. If you choose to get pictures for approval you will need to respond to the email for changes or approval of the design. If you don't respond to the email it will delay your order as we can only fully process it after you have approved it. We ask for 14 business days as a precaution to processing or shipping delays that may occur. Processing time starts once all of the details are submitted.
How much is shipping?
•We offer flat rate shipping of $25.00 on all orders.
What is your return policy?
•Since all of our uniforms are customized, we do not offer returns. If there is a problem with your order, please contact us within two days of receiving your order via email at firstname.lastname@example.org. We will do our best to resolve any issues as quickly as possible.
What shipping carrier do you use?
•The uniforms are shipped via DHL express. It will be required for someone at your shipping address to sign for the package once it arrives. They attempt delivery at least two times, but it is possible that after the second attempt they send it back. If the package returned to us you would have to pay for shipping again, and the rate may change from our flat rate $25.00 shipping and be more expensive.
Tracking Your Package:
Once your tracking has been uploaded to your order, it is your responsibility to track it. In some instances the shipping company may need to contact you regarding your address or access to your property, so it can delay your order if you fail to respond in a timely manner. Please note, we do not take responsibility for tracking your order.
Can I add more uniforms later on if we have extra players?
•We only process a minimum order of 10 uniforms so we highly encourage you to order extra uniforms that you might end up needing in the future.
Uniform Quality / Care / Color Matching
What material are the uniforms made of?
•All of our soccer uniforms are made of 100% polyester fabric which serves as the best option for its quick dry and breathable qualities.
Do the uniforms shrink?
•The uniforms do not shrink.
How do you care for them?
•We recommend that when you wash them, you flip them inside out, use cold water, and hang dry. If you must tumble dry at a low setting, an make sure that the uniform is flipped inside out. Failing to flip it inside out during washing or drying can result in the damaging of the number, names, and logos.
Can you color match our existing uniforms?
•We make our best effort to match, but an exact match is often not possible. Every company has different fabric materials, colors, and color tones. Some materials fade (or darken) over time and some materials are just no longer available, so an exact match is impossible.
Fonts / Numbers / Logos
What are my logo options?
We offer the following logo options:
1. Up to 16 square inches with a max heigh or width of 5 inches.
example 1: 4 inches x 4 inches= 16 square inches
example 2: 5 inches x 3 inches= 15 square inches
2. Up to 30 square inches with a max height or width of 7 inches. For example 1: 6 inches x 5 inches = 30 square inches
example 2: 7 inches x 4 inches= 28 square inches.
3. Up to 45 square inches with a max height or width of 10 inches
example 1: 9 inches x 5 inches= 45 square inches.
example 2: 10 inches x 4 inches= 40 square inches.
If you require a bigger logo please let us know and we can provide you with an accurate quote.
What kind of font is used on the names?
We use regular fonts equivalent to Arial styled lettering. All player names are capitalized. Team names are done in the way that they are received.
Can I add a team name?
•Yes, team names are $2.50 each and have a maximum length of 12 characters. Anything over this will inquire an extra $1 per name. If your team requires a specific font that we do not offer, it will be considered a logo and the price will depend on the size of it.
•If you team names is stacked, it will be considered two separate names.
Can I receive mock up/picture of my order:
•Yes, you have the option to request a mock up for approval of your uniform once you placed an order. This adds one extra business day to the processing time.
Can I pick my number font?
•You can choose from our options and let us know when you order. To see the fonts you can go to our drop down-home menu and click on "Fonts for numbers and names"
Can I add a team badge?
•Yes, you can send us your team badge our pick from our and we can add your name to it. To see the badges you can go to the drop down-home menu and click "Choose a team badge" You can pick the style and color you would like.
Can I add a custom logo?
•You can choose from the three options on the add-on section of every uniform. The price will depend on the size that you require for your logo. You can send us your logo once your checkout, by responding to your order confirmation email.
I want a custom logo on my jerseys, how do I upload it?
•If you want to add a logo to your uniform, you will be able to send us the artwork by replying to your order confirmation email once your order is placed. We require that your logo be an AI or an eps file for best results. If you cannot provide us with a vector file, one of our designers can fix your logo for a one-time art fee of $25.
A logo outline is required. If this is the case we will do a white or black outline. The outline does not change your logo but it is needed in the printing process.
SAVING THE LOGO AS AN EPS OR AI FILE VIA PHOTOSHOP DOES NOT MAKE IT PROPER AI FILE. THE DESIGN HAS TO BE PROPERLY RECREATED.
Size / Product Availability
Can I mix the size of the jersey and the shorts?
At this time we do not offer this option. Whichever size you get for the jersey will have the same size for shorts.
Do you have a Size Chart?
We have an updated size chart available for each style. Please review our size chart online. We will not be held accountable for wrong sizes once the customer has submitted the sizes for their order(s). The biggest size we carry at the moment is an adult XL so please look at the size chat. If you request an XXL it will be changed to an XL.
How do I pick the right size?
Each style has a size chart that will help you make the right choice. You take a tape measure and follow the instructions from the picture below. Once you get the measurements, you can refer back to the size chart for the chosen uniform and pick the size that will work best for you. In the scenario that you do not know what size to pick for someone, we recommend that you go a size up. Still need more help? Go to our drop-down home menu and click "How to pick the right size uniform".
A- Chest B-Length C- Waist Band (stretches) D- Short length
All items are subject to availability, we do our best to update our uniforms as soon as they are unavailable, but in the scenario that you choose a uniform that is unavailable, we will be happy to apply a 5% discount on any other style that you like. If a uniform is unavailable, you will be notified within one business day after you have placed your order. Since your card does not get charged until all of the necessary details are received, you do have the option to cancel your order in case your desired style becomes unavailable.
Payments / Taxes
What are your payment methods?
We accept all major credit cards. Please refer to our Accepted Forms of Payments under our Terms and Conditions for further details.
Sales Tax applicable?
You are only responsible for sales tax if your order is being shipped to the state of California. The tax rate is calculated to reflect the current rates and will be added to the invoice if applicable. Sales tax does not apply to customers outside of California.
All of our uniform pictures are of the first version that was originally manufactured. Since many of our styles end up getting reproduced after they run out of stock, there could be a slight difference in the color tones of the uniforms that you receive as it is impossible to remake a uniform and get the exact same colors. If you require us to send you a picture of the current uniforms before processing, please make sure to let us know once you submit your order information.