What are your business hours?
Our phone customer service and an office are opened Monday-Friday from 10am-5PM PST. Our Chat customer service is available from 10am-6pm Monday-Sunday. You can also send us an email with your questions/inquiry at email@example.com and one of our team members will respond in 1 business day.
How long will it take for the order to get delivered once it's placed?
Orders take 3-5 days to get processed depending on what you need on them, Shipping takes 5-7 business days depending on your location. We ask that you give us 14 business days (Monday-Friday) to fulfil your orders just in case any issues arise but it is more of a precautionary measure. We recommend that you order at least 3 weeks prior to you needing the uniforms to give yourself peace of mind knowing that you will get them on time. Processing time starts until when all of the details are confirmed by the customer.
All items are subject to availability, we do our best to update our uniforms as soon as they are unavailable but in the scenario that you choose a uniform that is unavailable, we will be happy to apply a 5% discount on any other style that you like. If a uniform is unavailable you will be notified within 1 business day after you have placed your order. Since your card does not get charged until all of the necessary details are received, you do have the option to cancel your order in case your desired style becomes unavailable.
What material are the uniforms made of?
All of our soccer uniforms are made of 100% polyester fabric which serves as the best option for its quick dry and breathable qualities.
Do the uniforms shrink and how do you care for them?
The uniforms do not shrink. We recommend that when you wash them you flip them inside out, use cold water, and hang dry. If you must tumble dry them do so at a low setting an make sure that the uniform is flipped inside out. Failing to flip them inside out during washing or drying can result in the damaging of the number, names, and logos.
Can I mix the size of the jersey and the shorts?
At this time we do not offer this option. Whichever size you get for the jersey will have the same size for shorts.
What is the minimum amount of uniforms I need to order?
We require a minimum order of at least 10 uniforms. You are welcome to mix and match styles.
When does my order get processed?
Your order gets processed during regular business days. Weekends do not count. If you place your order after 3pm PST time it will not get processed until the next business day. We only process an order after we have all the necessary details from you. We try our best to accommodate all customer request but once the order details are confirmed we cannot guarantee that any additional request can be accommodated. The processing time does not start until all of the details are confirmed by the customer.
What shipping carrier do you use?
The uniforms are shipped via DHL express. It will be required for someone at your shipping address to sign for the package once it arrives. They attempt delivery at least 2 times but it is possible that after the 2nd attempt they send it back. If it is sent back the shipping cost is non-refundable and you will need to pay for shipping again for it to get delivered.
Can I check the status of my order?
Yes, After we have shipped your uniforms we will provide you with the tracking information as soon as it becomes available. Please visit the shipping carriers listed to track your order www.dhl.com. You will also receive a text message form DHL at the number listed on your order when it is 1-2 days away from being delivered. We update the tracking information as soon as it became available to us, and at times you may receive the text message notification from DHL before we recieve the tracking number.
Do you have a Size Chart?
We have an updated size chart available for each style. Please review our size chart online. We will not be held accountable for wrong sizes once the customer has submitted the sizes for their order(s).
How long will it take for my order to be processed?
Our Standard Processing time is 3-5 business days with shipping consisting of another 5-7 business days depending on your location. We ask for 14 business days as a precaution to processing or shipping delays that may occur.
Do you charge for shipping?
We offer flat rate shipping of $25.00 on all orders and free shipping is offered at certain times of the year.
Can I add more uniforms later on if we have extra players?
We only process a minimum order of 10 uniforms so we highly encourage you to order extra uniforms that you might end up needing in the future.
What kind of font is used on the names?
We use regular fonts equivalent to Arial styled lettering. All letters on names are capitalized unless otherwise stated by the customer.
Can you color match our existing uniforms?
We make our best effort to match, but an exact match is often not possible. Every company has different fabric materials, colors, and color tones. Some materials fade (or darken) over time and some materials are simply no longer available, so an exact match is impossible.
What are your payment methods?
We accept all major credit cards. Please refer to our Accepted Forms of Payments under our Terms and Conditions for further details.
Sales Tax applicable?
You are only responsible for sales tax if your order is being shipped to the state of California. The tax rate is calculated to reflect the current rates and will be added to the invoice if applicable. Sales tax will not apply for none CA customers.
What is your return policy?
Since all of our uniforms are customized we do not offer returns. If there is a problem with your order please contact us within 2 days of receiving your order via email at firstname.lastname@example.org We will do our best to resolve any issues as quickly as possible.
Adding a team logo or Sponsor Logo?
Our standard pricing is $4 for a logo consisting of 16 square inches or smaller. Anything bigger then that will incur an extra charge of .30 per square inch added.
How do I pick the right size?
Each style has a size chart that will help you make the right choice. You just have to take a tape measure and follow the instructions from the picture below. Once you get the measurements you can refer back to the size chart for the chosen uniform and pick the size that will work best for you. In the scenario that you do not know what size to pick for someone, we recommend that you go a size up.
I want a custom logo on my jerseys, how do I upload it?
If you want to add a logo to your uniform you will be able to send us the artwork by replying to your order confirmation email once your order is placed. We require that your logo be an AI or an eps file for best results. If you cannot provide us with a vector file one of our designers can fix your logo for a one-time art fee of $25.