Can I add more uniforms later on if we have extra players?

• We only process a minimum order of 5 uniforms so we highly encourage you to order extra uniforms that you might end up needing in the future.
• Please note that when you reorder uniforms there can be a slight variation to all of the elements of the uniforms due to the remanufacturing process. There is no guarantee that they will be 100% exactly the same as the first batch of uniforms that you ordered. 

• Our office is opened monday-friday from 10am-5pm pst time

• Our phone customer service is available from 8am-5pm pst time

• Our chat customer service is avaialble from 10am-6pm pst time. 

After we have shipped your uniforms, we will provide you with the tracking information as soon as it becomes available. Please visit the shipping carriers listed to track your order www.dhl.com. You will also receive a text message from DHL at the number listed on your order when it is 1-2 days away from being delivered. We update the tracking information as soon as it became available to us, and at times you may receive the text message notification from DHL before we receive the tracking number. 

We offer customization on all of our soccer uniform sets and basketball uniform sets that come together with jersey and shorts. If you have your very own design of a product that you need you can send us your design along with the quantity you need, the sizes, and when you need them by. Customizing items from scratch have a longer processing time and it can take up to 3-6 weeks to customize your design. 

It is always quicker and more cost effective to customize uniforms that are already made on our website. 

Fonts / Numbers / Logos

What are my logo options? 

•We offer the following logo options: 

1. Up to 16 square inches with a max heigh or width of 5 inches. 

example 1: 4 inches x 4 inches= 16 square inches

example 2: 5 inches x 3 inches= 15 square inches 

2. Up to 30 square inches with a max height or width of 7 inches.

example 1: 6 inches x 5 inches = 30 square inches

example 2: 7 inches x 4 inches= 28 square inches

3. Up to 45 square inches with a max height or width of 10 inches

example 1: 9 inches x 5 inches= 45 square inches.

example 2: 10 inches x 4 inches= 40 square inches. 

If you require a bigger logo please let us know and we can provide you with an accurate quote. 

What kind of font is used on the names?

We use regular fonts equivalent to Arial styled lettering. All player names are capitalized unless requested otherwise. Team names are done in the way that they are received. 

Can I add a team name?

•Yes, team names are $2.50 each and have a maximum length of 12 characters. Anything over this will inquire an extra $1 per name. If your team requires a specific font that we do not offer, it will be considered a logo and the price will depend on the size of it.   

•If you team names is stacked, it will be considered two separate names.

•All team name are printed capitalized unless requested otherwise. 

Can I pick my number font?

•You can choose from our options and let us know when you order. To see the fonts you can go to our drop down-home menu and click on "Fonts for numbers and names" 

Can I add a team badge?

•Yes, you can send us your team badge our pick from our and we can add your name to it. To see the badges you can go to the drop down-home menu and click "Choose a team badge" You can pick the style and color you would like. 

Can I add a custom logo?

•You can choose from the three options on the add-on section of every uniform. The price will depend on the size that you require for your logo. You can send us your logo once your checkout, by responding to your order confirmation email.

Can I add the same logo to multiple locations on the uniform?

•Yes you can but each placement will have an additional cost of the logo. For example, if you want to add the same logo to the front of the jersey and to the shorts, you will have to pay for double the amount of logos. 

I want a custom logo on my jerseys, how do I upload it? 

•If you want to add a logo to your uniform, you will be able to send us the artwork by replying to your order confirmation email once your order is placed. We require that your logo be an AI or an eps file for best results. If you cannot provide us with a vector file, one of our designers can fix your logo for a one-time art fee of $25. 

A logo outline is required at times depsnding on the image. If this is the case we will will add an outline for you. The outline •does not change your logo but it is needed in the printing process. The outline is to print out the image together. Please request pictures when placing items to the cart if you want to see a final pciture of your uniform for approval.

SAVING THE LOGO AS AN EPS OR AI FILE VIA PHOTOSHOP DOES NOT MAKE IT  PROPER AI FILE. THE DESIGN HAS TO BE PROPERLY RECREATED. 

We offer discounts based on quantity. 

•Discounted Prices For Orders.

10-30 Price as listed on site

31-50 Extra 10% off when you use code FCS10

51-75 Extra 15% off when you use code FCS15

76-100 Extra 20% off when you use code FCS20

101+ Extra 25% off when you use code FCS25

Any eligible discount must be applied at the time of purchase. The discount is for jersey and shorts only  

• Discounts are not applicable on art fees, shipping, rush fees, customization options, or samples. 

How do you care for them? 

•We recommend that when you wash them, you flip them inside out, use cold water, and hang dry. If you must tumble dry at a low setting, an make sure that the uniform is flipped inside out. Failing to flip it inside out during washing or drying can result in the damaging of the number, names, and logos. You can visit our washing instruction link for more information. 

For more detailed instructions on how to care for your uniforms please visit the following link. 

https://www.fcsuniforms.com/pages/how-to-care-for-your-uniforms 

We have been in business since 2013 and you can verify our business via google by seraching FC SOCCER UNIFORMS or by visiting our facebook page https://www.facebook.com/fcsoccer.shop/. If you're in sonoma county come on by and visit us at 1800 A Piner Rd, Santa Rosa, California 95403 we'd love to meet you!

How much does its cost to add logos?

• The cost to add logos depends on the product that you choose and the size of the logo you require. If you check the product page you will see an add on menu that ask if you'd like to customize your products. If you click the "yes" option it will give you the pricing along with the options of the logo sizes.

Can I see how the logo looks before I order?

• We provide approval pictures after an order is placed which means  that you will get to see how the logo looks on your products prior to us processing the entire order. You will have the option to make any changes if necessary. 

Is there additional charge if I need to make changes to my logo?

• When we send you approval pictures you get to see how the logo looks according to your specifications. If for whatever reason you need to make any changes to your logo you will only be responsible for the cost of the logo that was printed for your approval pictures. If you need two upgrade to a larger size you will receive an invoice for the additional cost, and if you need to downgrade in size you will receive a refund for the price difference. 

What type of file do you need my logo in?

• We require that you provide us with an Ai or EPS vectorized file which allows us to print without any pixelation or blurriness to your artwork. If you cannot provide it to us in that format we can have our graphic designer fix your logo for a one time art fee of $25.

Can you design a logo idea that I have?

• If  you require logo design services please let us know what you have in mind and we will provide you with a quote.

Our minimum order quantity is 5 uniforms. 

Can I receive mock up/picture of my order: 

•Yes, you have the option to request a mock up for approval of your uniform once you placed an order. This adds one extra business day to the processing time. 

Can I can cancel my order? 

We are only able to cancel your order if it has not been processed. If it has been approved by you or has already been shipped we are not able to cancel it. 

**Do i have to pay the order in full or can i pay a deposit?**

•All orders must be paid in full in order to be processed. The only option to pay half is if you are located near us and will be picking them up at our warehouse. 

**I want to pay half and pick them up at your warehouse.**

• You will need to go order in person and leave a cash deposit. 

**Do you charge my card right away? **

•While we do require payment at the time of purchase, you  are not charged. Your payment is only authorized by your bank which allows us to verify that there is available funds. You are only charged once all details are verified by you and the order is sent out for processing. 

**What type of paymetns do you accept**

• We accept all major credit cards.

**Do you accept paypal? **

•Sorry, we do not accept paypal at this time. 

How do I place an order?

To place an order, pick the item that you want and add it to your cart. If you choose an item that enables customization, any add ons that you choose will reflect in your cart area. Once you checkout you can send in all of your order information by responding to your order confirmation email. 

How do I input the sizes I want to order?                                           

You can choose the sizes you want from the drop down menu on every product.

Is there a certain way to send the player name/team name I want?      

•You can send in that information by replying to your order confirmation email once you checkout.

For example, You order 10 uniforms with numbers, team names and some player names, you can send us the details like this:

5 Small - # 1 , 2 , 3 ,4 , 5,

2 Mediums - #6- WILLIAMSON #7- JOHNSON

3 Large - # 8- BEALL , 9 ,10

Team Name: BOBCATS (placed on the left side of the chest)

Non customized orders: If you do not need any customization, our products are typically shipped out within 4 business days and once we receive the tracking number from our logistics company we upload it to your order and you receive an email confirmation.  Orders will be processed the next business days if placed after 4:00pm PST. 

Customized Orders: If you need customization, your order is processed after all of the add ons such as numbers, names, and logos are confirmed and verified by you. Customized orders that consist of numbers and names take 5-7 business days. If you add logos to your order it can take up to 10 business days to process. Orders will be processed the next business days if placed after 4:00pm PST. 

Rush Processing Option: Our rush processing option brings your processing time down to 2-3 business days when adding numbers or names. If you add logos and choose to get rush processing, this brings down your order to 5 business days instead of 10 business day. This is typically a good option if you're customizing your uniforms and you're in a hurry to get them. If you choose this option from the customization menu, we will send you a separate invoice for a one time fee of $75. Shipping time will be based off of your choice during checkout. 

•What are you uniforms made of? 

All of our uniforms are made of 100% polyester fabrics that don’t shrink or fade.

ªWhat are your numbers made off? how are they applied? 

Numbers/names/and logos are heat pressed on. 

ªCan you do embroidery patches? 

embroidered patches can be done but would cost a minimum of $3.50 more per

•How is the quality of the uniforms? 

The quality of the uniforms are up to par with the most well known brands such as nike or adidas.

•What are the socks made of? 

Socks are made of 100% polyester that stretches very well. 

What is your return policy?

We currently do not offer any returns on any customized items. If there is a problem with your order, please contact us within two days of receiving your order via email at support@fcsuniforms.com. We will do our best to resolve any issues as quickly as possible.

While we do offer returns for non customized items (no numbers, names, or logos) there is a 25% restocking fee and the customer is responsible for the shipping fee. If you do decide to return them you will need to send them out no later then 7 days from when you receive them. 

If for any reason you have to return uniforms to our warehouse due to damaged, incorrect stye, or incorrect sizing on our end it will be required that you do so within 5 business days of receiving your return label in order to obtain a refund. 

If for any reason you have to return uniforms to our warehouse due to damaged, incorrect stye, or incorrect sizing on our end and request to get them replaced, it will be required that they get shipped out with the return label that we provide you with prior to being able to ship out the replacements.

Rush Processing Option: Our rush processing option brings your processing time down to 2-3 business days when adding numbers or names. If you add logos and choose to get rush processing, this brings down your order to 5 business days instead of 10 business day. This is typically a good option if you're customizing your uniforms and you're in a hurry to get them. If you choose this option from the customization menu, we will send you a separate invoice for a one time fee of $75. Shipping time will be based off of your choice during checkout. 

•I am looking for a particular color uniform

•We have various colors available on our website. If you go to the drop down menu for either Adult Uniforms or Youth Unifomrs you will see all the different sections that will have the styles that we offer in a particular color.

•How do i know if a style is available in both youth and adult? 

If you go to the search bar in our site you can input the name or code of the item you are interested in. One you search it you will be able to see if it is available in youth, adult, or in any other colors. 

Where do you ship to? 

We offer shipping of our soccer and basketball uniform sets to all the United States, Canada, U.K, Australia, New Zealand, Brazil, France, And Mexico.

How much is shipping?

The shipping options are displayed once you reach the checkout section and will reflect based on the quantity of uniforms that you are ordering. Since we primarily focus on bulk team orders, shipping rates are more affordable and economical when you order more than 10 uniforms per order. 

Can you rush my order?

Our rush processing option brings your processing time down to 2-3 business days when adding numbers or names. If you add logos and choose to get rush processing, this brings down your order to 5 business days instead of 10 business day. This is typically a good option if you're customizing your uniforms and you're in a hurry to get them. If you choose this option from the customization menu, we will send you a separate invoice for a one time fee of $75. Shipping time will be based off of your choice during checkout. 

Where are the uniforms coming from?

Uniforms ship out of our California warehouse, Mexico factory, or China factory. The processing time and shipping time is the same no matter where its shipping from. 

Live in a remote area or apartment complex? 

If you live an a remote area or an apartment complex  DHL may need to forward your package to a local delivery company such as USPS. If this is the case it adds 2-4 extra business days to your shipping time. Please note, we do not accept p.o boxes as delivery addresses as we require signatures for deliveries. 

When do I get a tacking number?

We upload your tracking number to your order as soon as it is provided to us by our logistics company. The time frame will depend on the volume of packages that they are dealing with which can vary, but as soon as we have it we upload it to your order and you receive an email confirmation. 

Can I mix the size of the jersey and the shorts? 

At this time we do not offer this option. Whichever size you get for the jersey will have the same size for shorts.

Do you have a Size Chart?

We have a size chart available each product page. Please review our size chart before placing your order. We will not be held accountable for wrong sizes once the customer has submitted the sizes for their order(s). When in doubt we recommend that you order a size up.

How do I pick the right size? 

Each style has a size chart that will help you make the right choice. You take a tape measure and follow the instructions from the picture below. Once you get the measurements, you can refer back to the size chart for the chosen uniform and pick the size that will work best for you. In the scenario that you do not know what size to pick for someone, we recommend that you go a size up. Still need more help? Go to our drop-down home menu and click "How to pick the right size uniform".

A- Chest B-Length C- Waist Band (stretches) D- Short length 

For more information on how to pick your right size visit the following link 

https://www.fcsuniforms.com/pages/choosing-the-right-size