Frequently Asked Questions

• Our phone customer service is available from monday-friday 8am-5pm pst time.

• Hours are based on the California time zone. 

• We're close on all federal holidays

We're headquartered at 3558 Round Barn Blvd Suite #200, Santa Rosa, California 95403

We don't require a minimum order quantity and you're welcome to order 1 of anything you'd like. Please note that anything under 10 is considered a sample order for us and we are only able to offere free shipping to U.S orders of 10 or more for the majority of our products.

We offer discounts based on quantity. 

•Discounted Prices For Orders.

10-30 Extra 5% Off when you use code FCS5

31-50 Extra 10% Off when you use code FCS10

51-75 Extra 15% Off when you use code FCS15

76+ Extra 20% Off when you use code FCS20

Any eligible discount must be applied at the time of purchase. The discount may only be applicable to the set and customization maybe excluded.

• Discounts are not applicable on art fees, socks, shipping, rush fees, customization options, samples, prime uniforms, and other items may be excluded.  You're only allowed to use one discount code per order. If you are sent an invoice via email and it already includes a discount, your order will be cancelled if another discount is applied during the checkout process. 

We have been in business since 2013 and you can verify our business via google by searching Fc Sports which has over 100+ 5 star reviews or by visiting our facebook page www.facebook.com/fcsuniforms

Where do you ship to? 

We offer shipping of our soccer, basketball and baseball jerseys to all the United States, Canada, U.K, Australia, New Zealand, Brazil, France, And Mexico.

How much is shipping?

The shipping options are displayed once you reach the checkout section and will reflect based on the quantity of uniforms that you are ordering. Since we primarily focus on bulk team orders, shipping rates are more affordable and economical when you order more than 10 uniforms per order. 

Can you rush my order?

Our rush processing option brings your processing time down to potentially half the time.  This is typically a good option if you're customizing your uniforms and you're in a hurry to get them. If you choose this option from the customization menu, we will send you a separate invoice for a one time fee of $75. Shipping time will be based off of your choice during checkout. 

Where are the uniforms coming from?

Uniforms ship out of our California warehouse, China factory, Pakistan Factory, or India Factory. The processing time and shipping time is the same no matter where its shipping from. 

Live in a remote area or apartment complex? 

If you live an a remote area or an apartment complex the shipping carrier may need to forward your package to a local delivery company. If this is the case it adds 2-4 extra business days to your shipping time. Please note, we do not accept p.o boxes as delivery addresses as we require signatures for deliveries. 

When do I get a tacking number?

We upload your tracking number to your order as soon as it is provided to us by our logistics company. The time frame will depend on the volume of packages that they are dealing with which can vary, but as soon as we have it we upload it to your order and you receive an email confirmation. 

Duties & Taxes

Depending on your address and the size of your order, the shipping carrier may charge duties and taxes on your order which is the customers responsibilities. 

How much does its cost to add logos?

  • The cost to add logos depends on the product that you choose and the size of the logo you require. If you check the product page you will see an add on menu that ask if you'd like to customize your products. If you click the "yes" option it will give you the pricing along with the options of the logo sizes.

Can I see how the logo looks before I order?

  • We provide approval pictures after an order is placed which means  that you will get to see how the logo looks on your products prior to us processing the entire order. You will have the option to make any changes if necessary. 

Is there additional charge if I need to make changes to my logo?

  • When we send you approval pictures you get to see how the logo looks according to your specifications. If for whatever reason you need to make any changes to your logo you will only be responsible for the cost of the logo that was printed for your approval pictures. If you need two upgrade to a larger size you will receive an invoice for the additional cost, and if you need to downgrade in size you will receive a refund for the price difference. 

What type of file is required for the logo?

  • We require that you provide us with an Ai or EPS vectorized file which allows us to print without any pixelation or blurriness to your artwork. If you cannot provide it to us in that format we can have our graphic designer fix your logo for a one time art fee of $25.

Can you design a logo idea that I have?

  • If  you require logo design services please let us know what you have in mind and we will provide you with a quote.

If you decide to cancel your order prior to it being approved and or shipped, we deduct a 4% transaction fee of the total amount as well as any cost of products that are used. For example, if you decide to cancel an order after we have printed out logos, names or numbers for your approval, the cost of those items are deducted from the total amount. If an order is approved by you and has been processed, we are not able to accept any cancellations. If you have placed an order and you did not require approval pictures you can cancel free of charge within the first 2 hours of placing your order. If you decide to cancel after that time frame and you did not require approval pictures there will be a 25% restocking fee if the cancellation is approved (subject to approval). Custom orders have a 4% transaction cancellation fee if done so within the first 3 days of placing your order as long as it has not been approved for full production. After 3 days of placing your order there is 15% cancellation fee of the total amount as long as it has not been approved for full production. If your custom order is approved we will not be able to cancel your order. 

READY TO CUSTOMIZE YOUR UNIFORM ?

Contact us today to get started